Policies

Policies

  • Cancellation Policy:We value your business, and understand life happens. We ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service.
  • Scheduling Policy: to guarantee you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa and salon services for a custom package that meets your needs *Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
  • Gift Certificate Policy: Gift Certificates are available in any amount and may be purchased at the spa, by phone at 515-964-1671. Out of town? Too busy? No problem. We will mail your gift certificate to you. Gift certificates cannot be redeemed as cash.
  • Gratuity: Gratuity is not included in the price of service or spa packages; customary tipping runs 15% to 20% but is fully up to your discretion. You may tip your Clinical Esthetician in the room or upon check out at the front desk with cash, check, or credit card.
  • Check In: We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted to avoid interruption to scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Of course, beyond the check in policies we invite all our guest receiving services to make full use of our relaxing environment. Come early, stay late, bring a book, and relax.
  • Personal Belongings: Please leave all jewelry and valuable items at home. Ankeny Family Vision Center’s Eye & Facial Med Spa is not responsible for lost or misplaced items.
  • Spa Promotions: Spa specials cannot be used in combination with any other offer or promotion.
  • Return Policy: It is our mission to provide you with the highest-quality of skin and body care products with your services. In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase. Unfortunately, we cannot provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available here at our Eye & Facial Med Spa.

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